
Order Processing
Shipping/Freight
Warranty/Replacement
Care Instructions
What is the current lead-time?
5 to 6 weeks delivered
How can I get a list price?
Each series on the OFS web site has pricing within each series.
Is there a price difference between veneer and laminate tops within a series?
No, these are the same list price.
What is the standard charge for ordering a factory grommet installed?
$52.00
How do we indicate on the PO where we want the grommet to be installed?
Need to designate with an M in front of the item model number and supply a drawing, unless that particular series has a predetermined location options for grommets. If so, use that option identifier.
How are standard units keyed?
Everything in our line is keyed alike with lock number 345TA.
How do we specify a particular lock number for an item?
This information needs to be noted as a Tag Line for the item. We stock lock cores and keys from number 100-150. If you know this at the time order is placed simply fill out the locking order form to request the lock cores and keys you require.
Is there a specific fabric card for fabric tackboards?
No, you must contact your Customer Service Representative to verify if a fabric can be used on a fabric tackboard.
How does the Custom Finish Procedure work?
You must submit a sample of the finish that is to be matched, along with the Custom Finish Form, to your Customer Service Representative. They will then get the request processed through our Color Studio.
Is there a charge for a custom finish?
There is a charge at the time the furniture order is submitted. The charge is $150.00 Net per order.
Are the finishes used on the Casegoods match the Seating?
Yes, these finishes are used on both products, but the Seating is made from hardwoods, so the graining will not match the veneers of the Casegoods.
Which conference bases will work with a particular conference top?
There is a base selection guide in the OFS Conference Price List starting on page 90 or on the OFS web site under Meeting Room on page 32 of the price guide. This will assist in selecting the appropriate base for a particular top size.
How does the AR12 Express Program work?
After receipt of a clean and credit accepted order, the product will be scheduled to arrive on or by the 12th day from day of acceptance. The orders must be marked as AR12 and contain only those products and options that are on the designated program.
How can I contact customer service?
T 800.521.5381
F 812.683.7256 (Orders)
F 812.683.7155 (Customer Service)
F 812.683.7256 (Orders)
F 812.683.7155 (Customer Service)
Shipping/Freight
Can I track my order once it has shipped?
Yes, go to www.stylinetransport.com and enter your appropriate order number.
Is freight included in the list price?
Freight is included if the order net is a minimum of $1,500.00. If order is less than $1,500 net, there will be a $100 charge.
Can we drop-ship direct to a customer?
Yes, if there is a dock or an area to unload, and someone there to unload the truck.
What is considered weekend delivery?
Any deliveries scheduled after 3 PM on Friday, any time on Saturday or Sunday. These may be scheduled for a fee.
Warranty/Replacement
What is the warranty?
Click here for the OFS Warranty
OFS casegoods, tables, and seating products are guaranteed to be free from defects in design, material and workmanship, given normal use and proper care, for 12 years of single-shift service with the exceptions noted below. OFS will repair or replace, at our discretion without charge to the original purchaser, any product or part thereof which fails as the result of such a defect during the warranty period. OFS assumes no responsibility for repairs to products that result from user modifications, attachments to a product, misuse, abuse, alteration, or negligent use. Except as stated above, OFS makes no expressed or implied warranties as to any product, and, in particular, makes no warranty of merchantability or fitness for any particular purpose. OFS shall not be liable for consequential or incidental damages arising from any product defect.
This warranty does not cover:
OFS casegoods, tables, and seating products are guaranteed to be free from defects in design, material and workmanship, given normal use and proper care, for 12 years of single-shift service with the exceptions noted below. OFS will repair or replace, at our discretion without charge to the original purchaser, any product or part thereof which fails as the result of such a defect during the warranty period. OFS assumes no responsibility for repairs to products that result from user modifications, attachments to a product, misuse, abuse, alteration, or negligent use. Except as stated above, OFS makes no expressed or implied warranties as to any product, and, in particular, makes no warranty of merchantability or fitness for any particular purpose. OFS shall not be liable for consequential or incidental damages arising from any product defect.
- All components not listed below - 12 Years
- All drawer glide suspensions - Lifetime
- All locking mechanisms - Lifetime
- All door hinges - 12 Years
- Door latches - 12 Years
- Drawer pulls - 12 Years
- Casters/Pneumatic lifts - 2 Years
- Foam padding - 2 Years
- Projection screens - 2 Years
- Launch projection screens - 1 Year
This warranty does not cover:
- Damage caused by a transportation company.
- Natural variations in color, grain, or texture of wood and other covering materials over which OFS has no control.
- Damage created by loading file drawers with anything other than hanging files.
- Conference tops attached to any other manufacturers base.
- Fabric color matching, fabric puddling, fastness of colors or wearing qualities of any material.
What is the Return Policy?
We do not have a Return Policy since the majority of our products are built-to- order. If it is determined by your Customer Service Representative that a product may be returned, there would be a restocking fee plus freight assigned to the return.
What do I do if I have defective or damaged product?
Please contact your local Sales Representative in regards to defective or damaged product. They will want to inspect the product.
Why is there a charge on my Replacement order?
All Replacement orders will be acknowledged with a charge. Either the defective product will be issued a RGA for return, or we will ask you to dispose of the product and will issue a credit against the Replacement order. Please contact your Customer Service Representative if you are unclear that a RGA has been issued.
Care Instructions
How do I care for my product?
Click here for the OFS Product Care Guide
Wood Care - Careful craftsmanship combined with our Euroluxe finish makes your new OFS wood furniture incredibly durable, and with proper care your office furniture will provide beauty and convenience for years. All OFS products undergo rigid color-match procedures to ensure the best in color consistency.
- Dust frequently using a soft, damp, clean cloth, wiping with the grain.
- Remove liquid spills immediately, using a blotting, rather than wiping, motion.
- To clean, use a glass cleaner formulated with ammonia. Apply a small amount to a soft dry cloth and wipe in the direction of the grain. Dry with a soft cloth. Do not use furniture polish containing oil or silicone.
- Avoid prolonged exposure to direct sunlight, high humidity, extreme heat or cold, and moisture.
- To prevent desktop damage, all desk accessories should have felt or soft fiber backing (no vinyl, plastic, or wood).
Seating Care
- Dust exposed wood parts frequently using a soft, damp, clean cloth, wiping with the grain.
- To clean wood, use a glass cleaner formulated with ammonia. Apply a small amount to a soft dry cloth and wipe in the direction of the grain. Dry with a soft cloth. Do not use furniture polish containing oil or silicone.
- To clean leather and vinyl upholstery, use a warm, damp cloth to restore a bright finish. For stubborn stains, use a moisturizing soap. Remove lather with a damp cloth, but do not rinse. Buff with a dry cloth.
- For fabric upholstery, use a damp cloth to wipe up spills. For tougher stains, contact your local OFS dealer for cleaning instructions.
- Avoid prolonged exposure to direct sunlight, high humidity, extreme heat or cold, and moisture.
- The components of your OFS chair, such as controls, casters, and understructure, require "common sense" care and cleaning as necessary.
- Activate chair mechanisms periodically to ensure proper function of moving parts.
Wood Care - Careful craftsmanship combined with our Euroluxe finish makes your new OFS wood furniture incredibly durable, and with proper care your office furniture will provide beauty and convenience for years. All OFS products undergo rigid color-match procedures to ensure the best in color consistency.
- Dust frequently using a soft, damp, clean cloth, wiping with the grain.
- Remove liquid spills immediately, using a blotting, rather than wiping, motion.
- To clean, use a glass cleaner formulated with ammonia. Apply a small amount to a soft dry cloth and wipe in the direction of the grain. Dry with a soft cloth. Do not use furniture polish containing oil or silicone.
- Avoid prolonged exposure to direct sunlight, high humidity, extreme heat or cold, and moisture.
- To prevent desktop damage, all desk accessories should have felt or soft fiber backing (no vinyl, plastic, or wood).
Seating Care
- Dust exposed wood parts frequently using a soft, damp, clean cloth, wiping with the grain.
- To clean wood, use a glass cleaner formulated with ammonia. Apply a small amount to a soft dry cloth and wipe in the direction of the grain. Dry with a soft cloth. Do not use furniture polish containing oil or silicone.
- To clean leather and vinyl upholstery, use a warm, damp cloth to restore a bright finish. For stubborn stains, use a moisturizing soap. Remove lather with a damp cloth, but do not rinse. Buff with a dry cloth.
- For fabric upholstery, use a damp cloth to wipe up spills. For tougher stains, contact your local OFS dealer for cleaning instructions.
- Avoid prolonged exposure to direct sunlight, high humidity, extreme heat or cold, and moisture.
- The components of your OFS chair, such as controls, casters, and understructure, require "common sense" care and cleaning as necessary.
- Activate chair mechanisms periodically to ensure proper function of moving parts.

